Refund policy

Last updated: 6 November 2026

Business customers only
Birtek Limited sells only to business customers. Consumer cancellation rights, including the 14-day cooling-off period, do not apply to orders placed on this website.

No returns except items dead on arrival
We do not accept returns, exchanges or refunds for change of mind, incorrect ordering, or unopened or unused items. Please check part numbers, specifications and compatibility before ordering. If you are unsure, contact us before you buy.

Dead on arrival
An item is dead on arrival if it does not work when first used, or arrives physically damaged. You must report it within 7 working days of delivery. After that, we cannot accept a claim.

To report an item dead on arrival:

1. Email us with your order number, the item’s serial number, a description of the fault, and photos of any damage.
2. Wait for your returns authorisation (RMA) number. Items sent back without one will not be accepted.
3. Return the item in its original packaging with all accessories, manuals and cables.

Once we receive the item, we will test it. If it is confirmed dead on arrival, we will repair or replace it, or refund you if neither is possible, and we will cover the return delivery cost. If no fault is found, the item will be sent back to you at your cost.

Faults after 7 working days
Faults that appear after this period are covered by the manufacturer’s warranty. Contact the manufacturer directly; we are happy to help you start the claim.

Cancellations
Orders cannot be cancelled once dispatched. Requests made before dispatch are at our discretion.

Refunds
Approved refunds are made to the original payment method for the amount invoiced, including VAT.

Your rights
Nothing in this policy limits our liability where the law does not allow it to be limited.

Contact
Birtek Limited, 85 Seven Sisters Road, London N7 6BU
Company number: 15825173 · VAT number: GB518019013
Email: sales@birtek.co.uk · Phone: 020 7281 8800