Shipping policy

Shipping Policy

Last updated: 6 November 2026

This policy explains how Birtek Limited delivers trade orders placed on this website. We supply business customers only.

Delivery area
We deliver to business and trading addresses in the United Kingdom only. We do not ship outside the UK.

Order processing
Orders are processed within 1 working day. Orders placed after 12 noon, at weekends or on bank holidays are processed the next working day. Large or high-value orders may need payment to clear, or a quick verification check, before we dispatch.

Dispatch
Some items are sent directly from our UK distribution partners, so an order may arrive in more than one parcel. You will receive a dispatch email with tracking for each parcel where the delivery service supports it.

Delivery times and costs
Available delivery options, estimated delivery times and charges are shown at checkout before you place your order. Delivery times are estimates and start from dispatch. They may be affected by courier delays or events outside our control.

Signature on delivery
Orders may require a signature. Please make sure someone is available at the delivery address to receive them.

Checking your delivery
Please check every parcel when it arrives. If an item is damaged, or does not work when first used, report it within 7 working days of delivery, as set out in our Returns and Refunds Policy. Claims made after this period cannot be accepted. If the outer packaging is visibly damaged, note this with the courier when you sign, if possible.

Lost or missing parcels
If tracking shows your order as delivered but you have not received it, or it has not arrived within the expected time, contact us within 7 working days and we will investigate with the courier.

Address accuracy
Please check your delivery address before placing your order. We are not responsible for delays or failed deliveries caused by an incorrect address. Contact us as soon as possible if it needs changing; we cannot change it once the order has been dispatched.

Changes and cancellations
Orders cannot be changed or cancelled once dispatched. Requests made before dispatch are at our discretion.

Questions
Email sales@birtek.co.uk or see our Contact Information page.